This Privacy Policy explains how SortedSeats collects, uses, discloses, and protects information when you access our websites, applications, and related services (collectively, the “Service”).
Information we collect
We collect information you provide when you create or use a SortedSeats account, including:
- Account information, such as your name, email address, and authentication details.
- Event and attendee information, such as guest names, contact details, ticket information, notes, table assignments, and room layouts.
- Information imported from services you connect, such as Cvent, at your direction.
- Billing and transaction information. Payments are processed by our payment provider, and we do not store complete payment-card numbers.
- Messages and other information you send when you contact us for support.
We also collect limited technical information automatically, such as your IP address, browser and device type, pages viewed, timestamps, and diagnostic data. We use cookies and similar technologies to keep you signed in, remember preferences, maintain security, and understand service performance.
How we use information
We use personal information to:
- Provide, maintain, secure, and improve SortedSeats.
- Create seating plans, process imports, and generate the exports you request.
- Authenticate users, administer accounts, and process subscriptions.
- Send service-related notices and respond to questions or support requests.
- Detect fraud, misuse, security incidents, and violations of our terms.
- Comply with law and protect the rights, safety, and property of our users and others.
We do not sell personal information or use attendee data for targeted advertising.
Your event and attendee data
You control the event and attendee data you add to SortedSeats. You are responsible for having an appropriate legal basis to collect, upload, and use that information. We process it to provide the service on your behalf and do not use it for independent marketing purposes.
Data retention
We retain personal information for as long as needed to provide the service, maintain legitimate business and security records, resolve disputes, and meet legal obligations. Retention periods vary by the type of information and why we hold it. When information is no longer needed, we delete or de-identify it.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Keep your account credentials confidential and contact us if you believe your account has been compromised.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To make a request, email us at [email protected]. We may need to verify your identity before completing a request. You may also have the right to appeal our response or contact your local data-protection authority.
Children's privacy
SortedSeats is intended for business users and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
International data transfers
We and our service providers may process information in countries other than the one where you live. Where required, we use safeguards designed to protect personal information transferred across borders.
Changes to this policy
We may update this policy as SortedSeats or applicable law changes. We will post the revised policy here and update the effective date. If a change is material, we will provide additional notice when required.
Contact us
Questions or requests about this policy can be sent to [email protected].