Terms of Service

Using SortedSeats

You must be at least 18 years old and able to enter into a binding agreement to use the Service. If you use SortedSeats for an organization, you represent that you have authority to accept these Terms on its behalf. You may use the Service only in compliance with these Terms and applicable law.

Accounts

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for activity under your account. Do not share credentials or allow unauthorized access. Notify us promptly at [email protected] if you suspect unauthorized use.

Your data and responsibilities

You retain ownership of event, attendee, room-layout, and other content you submit to the Service (“Customer Data”). You grant SortedSeats a limited, worldwide license to host, copy, process, transmit, and display Customer Data only as needed to operate, secure, and improve the Service and fulfill your requests.

You are responsible for Customer Data and for obtaining all rights, notices, and consents needed to collect, import, use, and share it. You must not submit sensitive information that the Service is not designed to handle, including payment-card numbers, government identification numbers, medical records, or account passwords.

Acceptable use

You may not use the Service to:

• Break the law, infringe another person’s rights, or facilitate fraud or abuse.
• Upload malicious code or interfere with the Service, its infrastructure, or another user.
• Probe, scan, or test vulnerabilities without our written permission.
• Access accounts or data without authorization, or bypass security or usage controls.
• Reverse engineer, copy, scrape, resell, or commercially exploit the Service except where law permits it.
• Use automated means in a way that creates an unreasonable load or disrupts normal operation.

Integrations and third-party services

The Service may connect with third-party products such as Cvent or payment providers. If you enable an integration, you authorize us to exchange information with that provider as necessary to perform your request. Third-party products are governed by their own terms and policies, and we are not responsible for them.

Fees and subscriptions

Some features may require a paid subscription. Prices, billing intervals, and included features will be shown before purchase. Unless stated otherwise at checkout, subscriptions renew automatically until canceled. You authorize our payment provider to charge the applicable fees and taxes. Except where required by law or stated otherwise, payments are nonrefundable. We may change future pricing with advance notice.

Our service and intellectual property

SortedSeats and its licensors own the Service, including its software, design, branding, and documentation. Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, revocable right to use the Service for your internal business purposes. These Terms do not transfer ownership of the Service or our intellectual property.

Feedback

If you send ideas or feedback about SortedSeats, you allow us to use them without restriction or compensation. This does not give us ownership of your Customer Data.

Service changes and availability

We may add, change, suspend, or discontinue features. We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. We may impose reasonable limits to protect security, performance, or other users and may perform maintenance when necessary.

Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, fail to pay fees when due, or use the Service in a way that threatens its security or operation. Where practical, we will provide notice and an opportunity to cure. Provisions that by their nature should survive termination will remain in effect.

Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” SortedSeats disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and noninfringement. You are responsible for reviewing seating plans and exports before relying on them.

Limitation of liability

To the fullest extent permitted by law, SortedSeats and its affiliates, officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities. Our total liability arising from the Service or these Terms will not exceed the amount you paid to SortedSeats during the 12 months before the event giving rise to the claim, or $100 if you have not paid us. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless SortedSeats and its affiliates, officers, employees, and suppliers from claims, damages, losses, and expenses, including reasonable legal fees, arising from your Customer Data, your use of the Service, or your violation of these Terms or another person’s rights.

General terms

These Terms and our Privacy Policy form the entire agreement between you and SortedSeats regarding the Service. If any provision is unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a reorganization, merger, acquisition, or sale of assets. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship.

Changes to these terms

We may update these Terms as the Service or applicable law changes. We will post the revised Terms here and update the effective date. If a change is material, we will provide additional notice when required. Continued use after the updated Terms take effect means you accept them.

Contact us

Questions about these Terms can be sent to [email protected].